scfrankles: knight on horseback with lance lowered (knight)
[personal profile] scfrankles
I had a bit of a stressful evening yesterday regarding LJ - I logged in to find my journal had been suspended.

The page I was faced with explained what my journal could have been suspended for, and stated that I should have received an email giving the particular reason. I hadn't - and I was pretty sure I had done nothing wrong anyway. I immediately reported the suspension, and thankfully it got sorted out pretty quickly. When I checked this morning I was back, and I'd finally got the explanation from LJ that my journal had been (erroneously) flagged as a source of spam.

But though all this was stressful, I didn't panic. Because luckily, and just by chance, I'd recently read an LJ post written by someone who'd gone through something similar (though I think they may have not been given a reason at all as to why their journal had been suspended). Knowing this could happen to an innocent person, knowing what to expect, and knowing that things could be put right really helped.

I was very grateful for that accidental reassurance. And I thought I’d do a post too, in case it can help anyone that I know. I really, really hope that this sort of thing doesn’t happen to anyone on my flist, but forewarned is forearmed.

So - when I logged in yesterday evening, the first thing I saw top-left was a line through my username. Thanks to that other LJ post, I knew immediately this meant my journal had been suspended. But I was also faced with a page telling me that explicitly, and telling me I should have had an email giving a reason. I hadn’t - but again, the other post had prepared me for this.

The page also told me I could contact LJ about the suspension: there was a link which took me to the relevant page. I had to give my full real name, my username and select the subject I was contacting them about. It was something like ‘I would like to know the reason for my suspension’. (The original page gave the subject I should choose as something slightly different, but as far as I could see it wasn’t on the list - the one I did select was the closest.)

I also was able to add a comment if I wanted. I kept the ‘what-the-hell-ing’ to a minimum, and simply said something like: ‘I haven’t received an email giving the reason for my journal’s suspension. And I believe it to be a complete mistake.’

So that was the report done. I just had to wait for someone to look at it. The next thing was to let LJ friends know what had happened. I would guess everyone on my flist has this sorted out already, but I would recommend making sure you have another way of contacting at least one LJ chum, so they can then spread the word. I think Small Hobbit’s ‘are you okay?’ email and my ‘my journal’s been suspended!’ email were written pretty much simultaneously ^^

When logged into LJ, I really couldn’t do anything. I couldn’t read my own messages or look at my friends feed. But when I was logged out, and went to [ profile] sherlock60, I could see that my posts and comments had disappeared. Again, thanks to that other LJ post, I was aware this was only temporary. It was stressful - the thought of never being allowed back to LJ and so no-one else being able to access the poetry pages with all their comments made me feel sick - but at least I knew the posts and comments hadn’t been deleted.

It is annoying that I don’t know why my journal was flagged - whether it was a blip, an accident, one of my comments or notes being automatically flagged as dodgy, or even someone maliciously reporting my journal. But at least I know if it happens again, it can be easily fixed.

And thank you especially to Okapi, Mrs. P. and Small Hobbit for your concern and your support while things were fixed this time. It meant a great deal ^__^

Date: 2017-03-15 10:20 pm (UTC)
From: [identity profile]
Glad to have you back, and happy to help.

Also glad it got sorted so quickly, a very worrying time for you.

Date: 2017-03-15 11:47 pm (UTC)
ext_1620665: knight on horseback (Default)
From: [identity profile]
I do feel a bit daft now worrying about it, when it was sorted out so quickly. But it wasn't pleasant having things out of my control like that.

And once again, I was very grateful for your support.

Date: 2017-03-16 12:00 am (UTC)
From: [identity profile]
So glad you're back, hon!! I noticed that yesterday too with your account but didn't have another way of contacting you. I wonder if the other person you mentioned is the same one I know about having it happen, FeliciaCraft, or somebody else? And I really, REALLY hope this isn't a sign of things to come!!

Date: 2017-03-16 09:53 pm (UTC)
ext_1620665: knight on horseback (Default)
From: [identity profile]
I've just looked at FeliciaCraft's journal, and it was indeed them. Thank you for reminding me of that - I honestly couldn't remember where I read the post ^_^ And it seems it was exactly the same for them - their journal was flagged as potentially being a source of spam.

As I've said, I was so grateful for their post - it kept me relatively calm ^^ I'm really glad it was sorted out so quickly, and yes, I absolutely hope this isn't going to become a regular occurrence for us all ^^"

Date: 2017-03-16 02:53 am (UTC)
From: [identity profile]
Thank goodness you were able to get that resolved! What a scary and hugely frustrating situation! *hugs*

Date: 2017-03-16 10:04 pm (UTC)
ext_1620665: knight on horseback (Default)
From: [identity profile]
I know it's just getting locked out of a website - it's hardly the worst thing that could happen - but LJ is such an important part of my life now. I'm glad they let me back in ^__^

Date: 2017-03-16 10:11 pm (UTC)
From: [identity profile]
Me too!!! *hugs* I'd be devastated if I got locked out. I've got 10+ years of reflections, memories, and friends here.

Date: 2017-03-16 03:42 am (UTC)
sanguinity: woodcut by M.C. Escher, "Snakes" (Default)
From: [personal profile] sanguinity
Hooray, you're back!

And yes, it'd be very stressful to be suspended from your platform and social network, no knowledge of why, and no control over whether/how/when you'd be reinstated. I'm glad you at least already had some info about it happening to someone else, who then got their journal back after, but still! It is an upsetting thing.

(And especially so when you're modding a comm!)

But it's a good thing they corrected their error promptly, because round two might have involved you what-the-hell-ing them, and who knows what might have followed that??

Date: 2017-03-16 10:25 pm (UTC)
ext_1620665: knight on horseback (Default)
From: [identity profile]
Looking back now, I feel a bit daft that I got so wound up when I was suspended less than 24 hours. But as you say, it was the open-endedness of it that was stressful. I was so grateful I had read that post and had some idea of what to expect - knowing they'd got their journal back was the most important thing.

(And especially so when you're modding a comm!) There was a flurry of emails between me and Small Hobbit as we tried to sort out the upcoming posts for sherlock60 ^__^

I'm so relieved we got all its past posts back again. I've got all the discussion posts in my files but of course we would have lost the comments. And I haven't kept the poetry pages - I just keep reusing my template. I suppose most contributors will have kept copies of their actual poems, but the thought of not being able to see the comments again, with us all teasing each other and discussing the poems and stories, rather broke my heart. Small Hobbit and I are finally going to sort out a back-up of the comm - this has brought home to both of us how vulnerable it is. I really, really don't want us to lose all the work we've put into it.

It is a good thing they sorted things out promptly. A Frankles separated from her beloved sherlock60 is not a pretty sight ^___^

Date: 2017-03-17 02:36 pm (UTC)
sanguinity: woodcut by M.C. Escher, "Snakes" (Default)
From: [personal profile] sanguinity
As a mod, I always feel like I'm holding something in trust for the community -- a space, a history, a potential future -- and of course there are big emotions when that's threatened.

During all this, I was thinking that at Holmestice we've a dedicated mod account, so at least the comm wouldn't be affected by a mod getting personally suspended, and then I realized that if the mod account got suspended, it'd literally raze everything. The sign-ups would survive, and that's it. We talked briefly, right after the LJ servers moved to Russia, of backing up the comm elsewhere, but it hasn't gotten farther than a vague 'we oughta'. /moves that convo farther up the to-do list, BAH

If you and [ profile] thesmallhobbit come up with a back-up idea for sherlock60 you like, we'd love to hear it. I do know that importing a comm, posts and comments and all, over to Dreamwidth is relatively straightforward (or it used to be, the last time I had occasion to be involved in that), but I don't know what other options exist.
Edited Date: 2017-03-17 02:36 pm (UTC)

Date: 2017-03-18 01:43 am (UTC)
ext_1620665: knight on horseback (Default)
From: [identity profile]
...then I realized that if the mod account got suspended, it'd literally raze everything. I realised that today as well ^^" Though I suppose at least the Holmestice mod account is less likely to be making comments and sending notes - let alone ones with links in them - so it's less likely to be automatically flagged as a potential source of spam.

And Small Hobbit and I were indeed thinking about using Dreamwidth to make a mirror comm.

Date: 2017-03-16 04:47 am (UTC)
From: [identity profile]
How distressing for you. I'm glad it's sorted out and thanks for the useful info.

Date: 2017-03-16 09:56 pm (UTC)
ext_1620665: knight on horseback (Default)
From: [identity profile]
I really hope you never have need of this particular information but as I've found out, it's best to be prepared ^_^

Date: 2017-04-05 05:53 pm (UTC)
From: [identity profile]
I'm very late to this news (still catching up on LJ here and there) but am so very glad that you got it sorted out with relative ease. LJ would be a much poorer place without you!

Date: 2017-04-05 09:38 pm (UTC)
ext_1620665: knight on horseback (Default)
From: [identity profile]
That's really kind - thank you ^_^

I was so relieved it was sorted out so quickly.


scfrankles: knight on horseback with lance lowered (Default)

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